Get details in the phone information panel


Prerequisites

  • Telephony Admin role

Once a phone is in use, details and status information about a phone appear in the phone information panel on the Phone tab.


  1. Click Admin.
  2. Under Telephony, click Phone Management.
  3. On the Phones tab, select a phone in the Phone Name column. The Edit Phone page appears
  4. The phone information panel appears on the Phone tab.

 

Label Description
Status

Indicates the overall status of the phone and the line key connection to an Edge.

Hover your mouse pointer over the status icon to see specific details.

Use Restart Phone to reboot the phone. When you reboot the phone, it will essentially be re-provisioned. In the process the phone will check for a firmware version update. If an update is available, the new firmware will be installed.

Primary

Indicates the status of the phone’s registration and line key connection to the Primary Edge.

Hover your mouse pointer over the status icon to see specific details.

Secondary

Indicates the status of the phone’s registration and line key connection to the Secondary Edge.

Hover your mouse pointer over the status icon to get specific details.

Make and Model

Lists the make and model of the phone.

Hover your mouse pointer over the information icon to reveal additional details. 

Firmware Version Identifies the firmware version running on the phone.
In Use By

Lists the name of the person to whom the phone is assigned.

Use Log off to disconnect the person from the phone.

Default For Lists the name of the person who is specified as phone’s default user.
Last Provision

The length of time since the phone was provisioned.

Hover your mouse pointer over the information icon to see the exact date and time that the phone was provisioned. You can also see the IP address of the provisioning server.

Primary Edge

Indicates the status of the primary Edge’s connection to the cloud.

Hover your mouse pointer over the status icon to see specific details.

Secondary Edge

Indicates the status of the secondary Edge’s connection to the cloud.

Hover your mouse pointer over the status icon to see specific details.