Genesys Cloud user hour pricing

Genesys Cloud offers a convenient hourly billing model for the Genesys Cloud CX 1, Genesys Cloud CX 2, and Genesys Cloud CX 3 tiers.

Note: Customers with existing subscriptions must wait until the end of their current term to renew to an hourly billing plan.

All feature functionality remains the same as the Genesys Cloud CX 1, CX 2, or CX 3 named and concurrent offers, but now you can choose contracts where you are billed at an hourly rate for the total duration of time users are logged in to Genesys Cloud.

For example, in a two-user org, if user 1 is on the system for 112.23 hours during the billing cycle, and user 2 is on the system for 110.11 hours during the billing cycle, that equals 222.34 user hours (112.23 + 110.11 = 222.34). At the end of the billing cycle, this value is rounded up to the nearest whole hour and the bill would be for 223 hours at the contracted rate.

Fair use allocated resources allowance included with subscription

Genesys Cloud hourly plans include an allocation of Basic IVR, Data Storage and API Requests for each billable Hour with the allocated minutes shown below:


IVR Allocation (minutes)

Data Storage Allocation (GB)

API Requests

BYOC Cloud (minutes)

Voice Transcription (minutes)

Genesys Cloud CX 1 Hourly

15.77   0.1577 GB 676 45 N/A

Genesys Cloud CX 2 Hourly

22.52 0.2252 GB 991 45 N/A

Genesys Cloud CX 3 Hourly

29.28 0.2928 GB 1261 45 45

For more information on Genesys Cloud fair use pricing, see Genesys Cloud fair use policy.