Genesys Cloud user hour pricing

Genesys Cloud now offers a convenient hourly billing model for the Genesys Cloud 1, 2, and 3 tiers.

Note: Existing customers must wait until the end of their current term to renew to an hourly billing plan.

All feature functionality remains the same as the Genesys Cloud 1, 2, or 3 named and concurrent offers, but now you can choose contracts where you are billed at an hourly rate for the total duration of time users are logged in to Genesys Cloud.

For example, in a two-user org, if User 1 is on the system for 112.23 hours during the billing cycle, and User 2 is on the system for 110.11 hours during the billing cycle, that equals 222.34 user hours (112.23 + 110.11 = 222.34). At the end of the billing cycle, this value is rounded up to the nearest whole hour and the bill would be for 223 hours at the contracted rate.

Fair use allocated resources allowance included with subscription

Genesys Cloud hourly plans include an allocation of Basic IVR, Data Storage and API Requests for each billable Hour with the allocated minutes shown below:


IVR Allocation (minutes)

Data Storage Allocation (GB)

API Requests

Genesys Cloud 1 Hourly

15.77   0.1577 GB 676

Genesys Cloud 2 Hourly

22.52 0.2252 GB 991

Genesys Cloud 3 Hourly

29.28 0.2928 GB 1261