Hourly interacting license disqualifying permissions
The Hourly Interacting License may not be held by Administrators and Supervisors. Full details about this License are described in the User Hour Pricing article. If a user holds any of the below permissions, the Hourly Interacting license will be lost.
| Disqualifying Permissions |
|---|
| analytics:evaluationAggregate:* |
| analytics:evaluationAggregate:view |
| analytics:speechAndTextAnalyticsAggregates:view |
| analytics:surveyAggregate:* |
| analytics:surveyAggregate:view |
| authorization:division:add |
| authorization:division:delete |
| authorization:division:edit |
| authorization:grant:add |
| authorization:grant:delete |
| authorization:orgTrustee:add |
| authorization:orgTrustee:delete |
| authorization:orgTrustee:edit |
| authorization:orgTrusteeGroup:add |
| authorization:orgTrusteeGroup:delete |
| authorization:orgTrusteeGroup:edit |
| authorization:orgTrusteeUser:add |
| authorization:orgTrusteeUser:delete |
| authorization:orgTrusteeUser:edit |
| authorization:orgTrustor:delete |
| authorization:role:add |
| authorization:role:delete |
| authorization:role:edit |
| authorization:settings:delete |
| authorization:settings:edit |
| billing:enterpriseAgreement:add |
| billing:enterpriseAgreement:delete |
| billing:enterpriseAgreement:edit |
| billing:enterpriseAgreement:resellerAccept |
| billing:enterpriseAgreement:view |
| billing:meteredAppUsage:add |
| billing:meteredAppUsage:view |
| billing:productActivation:edit |
| billing:productActivation:view |
| billing:subscription:* |
| billing:subscription:add |
| billing:subscription:edit |
| billing:subscription:view |
| coaching:annotation:add |
| coaching:annotation:delete |
| coaching:annotation:edit |
| coaching:annotation:view |
| coaching:appointment:add |
| coaching:appointment:delete |
| coaching:privateAnnotation:add |
| coaching:privateAnnotation:delete |
| coaching:privateAnnotation:edit |
| coaching:privateAnnotation:view |
| coaching:scheduleSlot:view |
| conversation:call:barge |
| conversation:call:coach |
| conversation:call:monitor |
| conversation:threadingTimeline:edit |
| conversation:threadingTimeline:view |
| directory:organization:admin |
| directory:user:add |
| directory:user:delete |
| directory:user:setPassword |
| employeePerformance:externalMetricData:add |
| employeePerformance:externalMetricDefinition:add |
| employeePerformance:externalMetricDefinition:delete |
| employeePerformance:externalMetricDefinition:edit |
| employeePerformance:externalMetricDefinition:view |
| gamification:agentProfileMembership:view |
| gamification:insights:viewAll |
| gamification:profile:update |
| journey:actionmap:add |
| journey:actionmap:delete |
| journey:actionmap:edit |
| journey:actiontarget:add |
| journey:actiontarget:delete |
| journey:actiontarget:edit |
| journey:customer:add |
| journey:customer:delete |
| journey:customer:edit |
| journey:outcome:add |
| journey:outcome:delete |
| journey:outcome:edit |
| journey:outcomepredictor:add |
| journey:outcomepredictor:delete |
| journey:outcomepredictor:view |
| journey:report:view |
| journey:segment:add |
| journey:segment:delete |
| journey:segment:edit |
| journey:settings:edit |
| learning:assignment:add |
| learning:assignment:delete |
| learning:assignment:reschedule |
| learning:assignment:reset |
| learning:coverart:upload |
| learning:coverart:view |
| learning:externalAssignment:edit |
| learning:module:add |
| learning:module:archive |
| learning:module:delete |
| learning:module:edit |
| learning:module:publish |
| learning:module:view |
| learning:rule:edit |
| learning:rule:view |
| learning:scheduleSlot:view |
| messaging:conversationInstagramIntegration:add |
| messaging:integration:add |
| messaging:integration:delete |
| messaging:integration:edit |
| messaging:integration:view |
| messaging:setting:add |
| messaging:setting:delete |
| messaging:setting:edit |
| messaging:setting:view |
| messaging:supportedContent:add |
| messaging:supportedContent:delete |
| messaging:supportedContent:edit |
| messaging:supportedContent:view |
| messaging:whatsAppIntegration:add |
| oauth:client:add |
| oauth:client:authorize |
| oauth:client:delete |
| oauth:client:edit |
| outbound:digitalRuleSet:add |
| outbound:digitalRuleSet:delete |
| outbound:digitalRuleSet:edit |
| outbound:digitalRuleSet:view |
| outbound:emailCampaign:add |
| outbound:emailCampaign:delete |
| outbound:emailCampaign:edit |
| outbound:emailCampaignSchedule:delete |
| outbound:emailCampaignSchedule:edit |
| outbound:emailCampaignSchedule:view |
| outbound:messagingCampaign:delete |
| outbound:messagingCampaign:edit |
| outbound:messagingCampaign:search |
| outbound:messagingCampaign:view |
| outbound:messagingCampaignSchedule:edit |
| outbound:messagingCampaignSchedule:view |
| purecloudvoice:number:add |
| purecloudvoice:number:delete |
| purecloudvoice:number:edit |
| quality:calibration:add |
| quality:calibration:delete |
| quality:calibration:edit |
| quality:calibration:view |
| quality:evaluation:add |
| quality:evaluation:delete |
| quality:evaluation:edit |
| quality:evaluation:release |
| quality:evaluationForm:add |
| quality:evaluationForm:delete |
| quality:evaluationForm:edit |
| quality:survey:delete |
| quality:survey:edit |
| quality:surveyForm:add |
| quality:surveyForm:delete |
| quality:surveyForm:disable |
| quality:surveyForm:edit |
| recording:deletionProtection:apply |
| recording:deletionProtection:revoke |
| recording:encryptionKey:* |
| recording:encryptionKey:edit |
| recording:encryptionKey:view |
| recording:job:add |
| recording:job:delete |
| recording:job:edit |
| recording:job:view |
| recording:orphanRecording:* |
| recording:orphanRecording:delete |
| recording:orphanRecording:edit |
| recording:orphanRecording:view |
| recording:retentionPolicy:* |
| recording:retentionPolicy:add |
| recording:retentionPolicy:delete |
| recording:retentionPolicy:edit |
| recording:retentionPolicy:view |
| recording:settings:editRegionalStorage |
| recording:settings:editScreenRecordings |
| sms:phoneNumber:add |
| sms:phoneNumber:byoImport |
| sms:phoneNumber:delete |
| sms:phoneNumber:edit |
| sms:phoneNumber:view |
| speechAndTextAnalytics:dictionaryterm:add |
| speechAndTextAnalytics:dictionaryterm:delete |
| speechAndTextAnalytics:dictionaryterm:edit |
| speechAndTextAnalytics:dictionaryterm:view |
| speechAndTextAnalytics:feedback:add |
| speechAndTextAnalytics:feedback:delete |
| speechAndTextAnalytics:feedback:view |
| speechAndTextAnalytics:program:add |
| speechAndTextAnalytics:program:delete |
| speechAndTextAnalytics:program:edit |
| speechAndTextAnalytics:program:publish |
| speechAndTextAnalytics:program:view |
| speechAndTextAnalytics:settings:edit |
| speechAndTextAnalytics:settings:view |
| speechAndTextAnalytics:topic:add |
| speechAndTextAnalytics:topic:delete |
| speechAndTextAnalytics:topic:edit |
| speechAndTextAnalytics:topic:publish |
| speechAndTextAnalytics:topic:view |
| sso:provider:add |
| sso:provider:delete |
| sso:provider:edit |
| telephony:extension:assign |
| telephony:extensionPool:add |
| telephony:extensionPool:delete |
| telephony:sites:view |
| uploads:publicAsset:upload |
| webDeployments:configuration:add |
| webDeployments:configuration:delete |
| webDeployments:configuration:edit |
| webDeployments:configuration:view |
| webDeployments:deployment:add |
| webDeployments:deployment:delete |
| webDeployments:deployment:edit |
| webDeployments:deployment:view |
| wfm:activityCode:add |
| wfm:activityCode:delete |
| wfm:activityCode:edit |
| wfm:activityCode:view |
| wfm:adherenceExplanation:add |
| wfm:adherenceExplanation:edit |
| wfm:adherenceExplanation:notify |
| wfm:adherenceExplanation:view |
| wfm:adhocForecast:* |
| wfm:adhocForecast:add |
| wfm:adhocForecast:view |
| wfm:adhocModel:add |
| wfm:adhocModel:view |
| wfm:agent:* |
| wfm:agent:edit |
| wfm:agent:view |
| wfm:businessUnit:add |
| wfm:businessUnit:delete |
| wfm:businessUnit:edit |
| wfm:businessUnit:search |
| wfm:businessUnit:view |
| wfm:historicalAdherence:* |
| wfm:historicalAdherence:view |
| wfm:historicalData:upload |
| wfm:integration:view |
| wfm:intraday:* |
| wfm:intraday:view |
| wfm:managementUnit:* |
| wfm:managementUnit:add |
| wfm:managementUnit:delete |
| wfm:managementUnit:edit |
| wfm:managementUnit:search |
| wfm:managementUnit:view |
| wfm:planningGroup:add |
| wfm:planningGroup:delete |
| wfm:planningGroup:edit |
| wfm:planningGroup:view |
| wfm:publishedSchedule:* |
| wfm:publishedSchedule:view |
| wfm:realtimeAdherence:* |
| wfm:realtimeAdherence:view |
| wfm:schedule:* |
| wfm:schedule:add |
| wfm:schedule:delete |
| wfm:schedule:edit |
| wfm:schedule:generate |
| wfm:schedule:view |
| wfm:schedulingrequest:add |
| wfm:schedulingrequest:view |
| wfm:serviceGoalGroup:* |
| wfm:serviceGoalGroup:add |
| wfm:serviceGoalGroup:delete |
| wfm:serviceGoalGroup:edit |
| wfm:serviceGoalGroup:view |
| wfm:serviceGoalTemplate:add |
| wfm:serviceGoalTemplate:delete |
| wfm:serviceGoalTemplate:edit |
| wfm:serviceGoalTemplate:view |
| wfm:shiftTradeRequest:edit |
| wfm:shiftTradeRequest:view |
| wfm:shortTermForecast:* |
| wfm:shortTermForecast:add |
| wfm:shortTermForecast:delete |
| wfm:shortTermForecast:edit |
| wfm:shortTermForecast:view |
| wfm:shrinkage:view |
| wfm:staffingGroup:add |
| wfm:staffingGroup:delete |
| wfm:staffingGroup:edit |
| wfm:staffingGroup:view |
| wfm:timeOffLimit:add |
| wfm:timeOffLimit:delete |
| wfm:timeOffLimit:edit |
| wfm:timeOffLimit:view |
| wfm:timeOffPlan:add |
| wfm:timeOffPlan:delete |
| wfm:timeOffPlan:edit |
| wfm:timeOffPlan:view |
| wfm:timeOffRequest:* |
| wfm:timeOffRequest:add |
| wfm:timeOffRequest:delete |
| wfm:timeOffRequest:edit |
| wfm:workPlan:* |
| wfm:workPlan:add |
| wfm:workPlan:delete |
| wfm:workPlan:edit |
| wfm:workPlan:view |
| wfm:workPlanRotation:add |
| wfm:workPlanRotation:delete |
| wfm:workPlanRotation:edit |
| wfm:workPlanRotation:view |
| wfp:decisionsDataDownload:* |
| wfp:decisionsDataDownload:download |
| widgets:deployment:add |
| widgets:deployment:delete |
| widgets:deployment:edit |
| widgets:deployment:view |
| workitems:status:add |
| workitems:status:delete |
| workitems:status:edit |
| workitems:workbin:add |
| workitems:workbin:delete |
| workitems:workbin:edit |
| workitems:workitemSchema:add |
| workitems:workitemSchema:delete |
| workitems:workitemSchema:edit |
| workitems:worktype:add |
| workitems:worktype:delete |
| workitems:worktype:edit |
