My Support Portal

Log in to My Support to open and manage your support cases:

• Core and satellite regions
• FedRAMP region

Request My Support access

To request a login account, please visit My Support (see links above), select Get Started, and follow the prompts.

How to use My Support

For an overview of My Support (see links above) including how to open and manage cases, see Genesys Cloud Customer Care.

Having issues?

If you have trouble with your My Support credentials and cannot log in, first try the Forgot Your Password option to verify that your credentials are correct.

If you still have issues, send an email to customercare@genesys.com (core and satellite regions) or customercare-gov@genesys.com (FedRAMP region only) with the following information:

• Full name
• Your work mail address used for My Support
• Company/partner name
• Phone number
• Description of the issue – cannot log in, bad link, and so on