Glossary: designated contact
A Designated Contact is a PureCloud customer user who is identified as the primary liaison between the customer and PureCloud Customer Care. A Designated Contact must be knowledgeable about the applicable services and participates in troubleshooting support cases.
Become a Designated Contact by taking the PureCloud Customer Roles and Responsibilities training and completing the form at the end of the training. Allow 48 business hours to receive your credentials.