Genesys Cloud for Salesforce architecture - Genesys Cloud Resource Center

Note: This article applies to Genesys Cloud for Salesforce.

The following diagram shows the architecture for all components of the Genesys Cloud for Salesforce integration. Architecture diagram for Genesys Cloud for Salesforce

For more information about the integration, see About Genesys Cloud for Salesforce.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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