Genesys Cloud Embeddable Framework architecture - Genesys Cloud Resource Center

Note: This article applies to Genesys Cloud Embeddable Framework.

The following diagram shows the architecture for all components of the Genesys Cloud Embeddable Framework integration. Architecture diagram for Genesys Cloud Embedded Framework

For more information about the integration, see About Genesys Cloud Embeddable Framework.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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