Genesys Cloud Edge trust and pairing process

When Genesys ships a Genesys Cloud Edge device, it contains no customer information. Genesys Cloud and Genesys Cloud Edge do not trust each other until they establish that trust through the secure pairing process described in this section.

After you install Genesys Cloud Edge and connect it to your network, it automatically attempts to acquire an IP address through Dynamic Host Control Protocol (DHCP). Alternatively, you can assign a static IP address through the LCD panel. At this stage of the process, Genesys Cloud Edge trusts only the server certificate provided by the Genesys Cloud Pairing Manager service.

The following sequence diagram illustrates the pairing process: