Flag a problematic phone call
Genesys Cloud offers a way to note calls with quality issues:
- Deteriorated audio
- Unexpected disconnections
- Incomplete connections
- Failed transfers
To flag a call with degraded quality, click and select Voice Quality Issue.In the Interactions view, Genesys Cloud marks the call as problematic, making diagnostic information available to Genesys Cloud engineers.
Alternatively, you can flag a problematic call from your call history.
To flag problematic calls from your call history, click and select Voice Quality Issue. This option is available up to 45 minutes after the call ends.