Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

When the client encounters issues enabling call forwarding, for example, because you added an extension that does not appear in Genesys Cloud or the service timed out, you receive the following message:

Error message about call forwarding to an extension

Check the extension that you entered.

  • Fix any errors and click Off.
  • If the extension is correct, then the service timed out or encountered other issues. Click Off again.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.