Export scheduled and forecast data
Use the export feature to export scheduled and forecast data into CSV format. Workforce Management includes the following information:
- Forecast with shrinkage
- Difference with shrinkage
- Forecast without shrinkage
- Difference without shrinkage
The system exports schedule and forecast data in UTC times. To export the data:
- Click Admin > Workforce Management.
- Click Schedules.
- From the Management Unit list, located in the upper right corner, select the appropriate management unit.
- Create a new or open an existing schedule. The schedule editor opens.
- Click the arrow at the end of the Select Action menu and select Export Scheduled and Forecast. The data is downloaded in CSV format to your specified location..