• Genesys Cloud Voice Admin role

To restrict inbound calls on your toll-free numbers to certain countries or regions, set toll-free inbound restrictions.

Note: To change the inbound restriction for a number, the number must have a status of either In Service or Port Pending. For more information, see Status indicators.
  1. Click Admin.
  2. Under Genesys Cloud Voice, click Number Management.
  3. Select the check box next to the number you want to change.
    Note: You can select only one number at a time.
  4. Click Edit Toll-free Inbound Restrictions.
  5. From the Inbound Restrictions list, select the country or region from which you want to allow inbound calls.
  6. Click Save.