Disable fields in the profile configuration

Note: You cannot delete fields from Genesys Cloud. You can disable some profile fields so that they do not appear to users.
  1. Click Admin.
  2. Under Directory, click Profile Fields.
  3. Click the section that contains the field so that the field is visible on the right.
  4. From the Edit Field menu, click Disable Field.
  5. To confirm this action, click Yes when prompted.