Disable fields in the profile configuration

Note: You cannot delete fields from Genesys Cloud profiles. You can disable some profile fields so that they do not appear to users.

Genesys Cloud profiles provide information about users. Core functionality requires some fields, but others are optional. To prevent users from editing optional fields, you must disable them.

  1. Click Admin.
  2. Under Directory, click Profile Fields.
  3. Click the section that contains the field so that the field is visible on the right.
  4. From the Edit Field menu, click Disable Field.
    Note: You cannot disable fields that do not have the Edit Field option.
  5. To confirm this action, click Yes when prompted.