Desktop app version releases coming soon - Genesys Cloud Resource Center

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.27.569 will be available on September 20, 2023.

Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)

Genesys Cloud for Windows desktop app

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.27.744 will be available on September 20, 2023.

Updated to Chromium 116 (addresses WebP vulnerability CVE-2023-4863)

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.