Desktop app version releases coming soon

This page previews the release notes for the next Genesys Cloud desktop app version releases.

Genesys Cloud for Mac desktop app

View a summary of the improvements and fixes in the next scheduled Mac desktop app version release.

Version 2.39.603 will be available on October 14, 2024.

Updated to Chromium 129.0.6668.71.
Fixed a crash when cancelling the screen share window selection dialog.
Enable popups to open to allow screenpop actions to work as expected.
Fixed the ability to click on a chat notification to open the conversation.
Fixed the ability to download multiple email attachments.

Genesys Cloud for Windows desktop app

View a summary of the improvements and fixes in the next scheduled Windows desktop app version release.

Version 2.39.799 will be available on October 14, 2024.

Updated to Chromium 129.0.6668.71
Fixed a crash when cancelling the screen share window selection dialog.
Enable popups to open to allow screenpop actions to work as expected.
Added the ability to disable automatic updates by using a local machine registry key.
Fixed the ability to download multiple email attachments.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.