Announced on Effective date
2022-04-13 2022-08-17

On 13 April, 2022, Genesys announced that it will replace the API used to retrieve the webpage visits effective 15 June, 2022.

Note: The deprecation date is now postponed to 17 August, 2022.

Due to the change, the visitCount variable that was available in the response earlier is replaced by the sessionCount variable.

API Change
Current API ac(api.customer.get, <Callback>)
New API ac(api.customer.getData, <Callback>)

Am I affected?

If you deployed the API to track visits in your webpage, then you are affected.

Genesys will continue to resolve any major breakage until the end-of-life date.

How can I prepare for this deprecation?

Between the announcement date and the API change effective date, Genesys recommends that anyone working with this API updates the command on the website tracking snippet.

What if I need help or have questions?

Contact My Support.