Genesys Cloud
Deprecation: TURN port range

Effective May 31, 2019, the port range of 49152–65535 for TURN server communication is being deprecated.

FAQs

What does this mean?

Currently, customer firewalls can be configured to use ports in the range of 16384–32768 or in the range of 49152–65535 for TURN server communication. After May 31, 2019, customer firewalls can only use ports in the range of 16384–32768 for TURN server communication. Customers whose firewalls are not configured to use ports in the range of 16384–32768 for TURN server communication will no longer be able to place or receive calls using WebRTC clients.

Am I affected?

If you are using WebRTC clients and your firewall is using ports in the range of 49152–65535 for TURN server communication, then yes, you will be affected. For more information, see How can I quickly determine if I am affected by the TURN server port range deprecation?.

What do I need to do before the Removal Date?

Customer firewalls placed between WebRTC clients and Genesys Cloud must be configured to allow for connectivity in the 16384–32768 port range for TURN server communication. The upper port range of 49152–65535 will no longer need to be opened.

Who should I contact if I need help or have additional questions?

Contact My Support.