Deprecation: Outbound Campaign: Detailed Attempt History report

On May 22, 2019, Genesys will remove the Outbound Campaign: Detailed Attempt History report. The new Dialer Campaign Detailed Attempt History report will replace it. The new report provides better insight into your campaign attempts by displaying conversations in multiple rows and by having more granularity and detail.  

Between the announcement date and the removal of the report, you can still use the report. However, Genesys will no longer address bugs or minor issues specific to this feature. We will continue to resolve any major breakage until the removal date.

Am I affected?

This deprecation affects you if you use the Outbound Campaign: Detailed Attempt History report.

How can I prepare for this deprecation?

Begin using the new Dialer Campaign Detailed Attempt History report instead of the Outbound Campaign: Detailed Attempt History report. 

What if I need help or have questions?

Contact My Support.