Genesys Cloud
Deprecation: Journey customer service

On June 7, 2023, Genesys will remove the Customer Service APIs. Genesys replaced these APIs for both Live Now and Journey gadgets. This deprecation does not affect customers unless they are using the Customer Service API endpoints.

FAQs

Am I affected?

This deprecation does not affect customers unless they try to replicate the replaced API endpoints; for example, create their own Live Now or Journey gadgets. 

How can I prepare for this deprecation?

You do not need to prepare for this deprecation.

What if I need help or have questions?

Contact My Support.