Genesys Cloud
Deprecation: Attributes for Documents

Genesys is removing the ability to use attributes with Documents. We will discontinue development and support of this feature on October 4th, 2017. You can still use the feature until the removal date on December 4, 2017. We are removing this feature to reduce maintenance, improve infrastructure, and improve the overall performance of the application.

Between the announcement date and the removal of the feature, Genesys will no longer address bugs or minor issues specific to this feature.  We will continue to resolve any major breakage until the end of life date. 

FAQs

Am I affected?

This deprecation affects you if anyone in your organization has defined attributes and used them to categorize Documents.  

How can I prepare for this deprecation?

You do not need to take any action. Any defined attributes will be removed on November 13, 2017.

What if I need help or have questions?

Contact My Support.