Deactivate an application integration

To turn off the integration temporarily, deactivate it.

Note: To remove a client application permanently, delete it.

Prerequisites

License(s) for the application that you want to integrate. Contact your Genesys Cloud sales representative for details.
A minimum subscription level of Genesys Cloud CX 1 is required.
Integrations > Integration > All permission (included in the Master Admin role)

Click Admin.
Under Integrations, click Integrations.
Click Menu > IT and Integrations > Integrations.
Click to display the Actions menu for the integration. Then select Deactivate Integration.
Click Yes.

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.