Data action that uses spaces or special characters fails

Note: This article applies to the Google, Microsoft Dynamics 365, Genesys Cloud, Salesforce, web services, and Zendesk data actions integrations.

A data action that uses spaces or special characters in the inputs fails.

Confirm that you correctly escaped variables in your requestUrlTemplate. In particular, check the $esc.url Velocity macro. For more information, see Request configuration for data actions and Velocity macros for data actions.

For more information about the integrations, see About the data actions integrations.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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