You can copy and delete a shift in an existing work plan.

  1. Click Admin.
  2. Under Workforce Management, click Management Units. The Management Units page opens.
  3. Under Configuration, click Work Plans.
  4. In the upper right corner, click the Management Unit list and select the desired management unit.
  5. Click a work plan to open it.
  6. To copy a shift:
    1. Click anywhere in the shift you want to duplicate and then click Copy.
    2. Make any shift changes and then validate and save the work plan.
  7. To delete a shift, click anywhere in the shift you want to remove and click Delete.