Configure and activate the custom SMTP server integration

After installing the custom SMTP server integration, configure and activate the integration.

  1. In Genesys Cloud, click Admin.
  2. Under Integrations, click Integrations.
  3. Find and open the Custom SMTP Server integration you installed.
  4. Click the Configuration tab.
  5. Click Properties and provide the following information:
    1. (Optional) Add contact information for notification purposes.
    2. Add the host of the SMTP server that you want to use for this integration.
    3. Add the SMTP port.
      Note: Ports 587, 465, and 25 are available to use by default. If you must use a different port, contact Customer Care.
    4. Keep the default True selection to use the STARTLLS command to initialize a TLS connection with your SMTP server, or select False to use SMTPS.
      Note: The custom SMTP server integration uses the TLS 1.2 and 1.3 protocol.
      Note: Genesys Cloud uses certain IP addresses for outbound SMTP traffic to customer endpoints. You can add these IP addresses to your allowlist to prevent unauthorized access to your API resources. To retrieve a list of these IP addresses, call GET /api/v2/ipranges.
  6. Click Credentials.
    1. Click Configure
    2. In the Configure Credentials dialog, type the appropriate user name and password that Genesys Cloud is authorized to access.
    3. Confirm the password.
    4. Click OK.
  7. Click Save.
  8. Click the Details tab.
  9. To activate the integration, click Inactive. The Change Status dialog asks you to confirm that you want to activate the custom SMTP server integration.
  10. Click Yes. The status changes to Active.

Next: Use the custom SMTP server integration to send outbound emails