Chrome autoplay policy changes
Chrome announced changes to its autoplay policy that take effect December 2018. Users must now interact with a browser item before audio playback starts. This change prevents incoming interactions from ringing.
For more information about Salesforce limitations, see Known Issues in the Salesforce documentation.
For more information about Chrome’s autoplay policy changes, see Web Audio section of Autoplay Policy Changes in the Google documentation.
This change impacts any Genesys Cloud embedded client that uses the Chrome browser.
Enable Chrome to allow sound.
- Click Lock in the address bar of your Chrome browser.
- Click Site Settings.
- Under Sound, select Allow.