Cannot log in to the client


Note: This article applies to the private deployment of Genesys Cloud Embeddable Framework. For more information, see Deployment options.

You cannot log in to the client. When you input your username and password, the client repeatedly refreshes and asks for your credentials. 

Contact your administrator to confirm that the correct scopes are enabled for your application. 

For more information, see Administrator requirements for the Genesys Cloud embedded client, Create an OAuth client, and Enabling OAuth scope enforcement.

For more information about the integration, see About Genesys Cloud Embeddable Framework.