Call or email a contact
Note: This procedure describes how to make a regular business call. If you are an agent and want to make a call on behalf of a queue, see Place a call on behalf of a queue.
To call or email an external contact:
- Directory > External Contacts.
- On the Contacts tab, search for the contact.Note: If you search for an organization to call or transfer a call to, only contacts associated with that organization appear in the results.
- To send an email, click Email .
- To call the contact, click Call.