Authorize an OAuth client

Prerequisites
  • OAuth > Client > Authorize permission

Once your Genesys Cloud organization enforces OAuth scopes, existing integrations leveraging an OAuth client fail to operate until the client is approved and associated scopes are authorized. Only an approved Genesys Cloud administrator may authorize an OAuth client. Users without permissions are shown a permissions error indicating an administrator is required to approve this application.

Select the authorization procedure that applies to you:

To authorize clients (known client ID):

  1. Click Admin.
  2. Under Integrations, click Authorized Applications.
  3. Click Authorize a client.
  4. Enter the Client ID and click Authorize client.

  5. Select the desired scopes.
    Note: If you have questions if a scope is required, check with the application developer before approving Scope.

  6. Click Approve.

To authorize clients (unknown client ID):

  1. Launch the external application.
    Note: The application might be within the Genesys Cloud menu structure, or completely independent of the Genesys Cloud application.
  2. When prompted to log in, use a Genesys Cloud administrator account.
  3. Select the desired scopes.
    Note: If you have questions if a scope is required, check with the application developer before approving Scope.

  4. Click Approve.