Feature coming soon

  • Genesys Cloud CX 1 or Genesys Cloud CX 2

Use the Audio Monitoring action to direct Architect to start or stop streaming conversation audio to a third-party service and enable the external service to analyze the audio. This action is available in the Audio category of the task editor’s Toolbox in inbound call, outbound call, and common module flows.

Note: Make sure that you enable Audio Monitoring for the queue that you plan to use in the flow. For more information, see Set behavior and thresholds for all interaction types in Create and configure queues.

Name Description
Name field Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
Enable Monitoring

To set and configure the audio monitoring expression, select one of the following methods:

  • Select Enabled or Disabled.
  • To build an expression that enables monitoring, click the Menu and then click Expression . Then, to build or edit the expression using data type helpers, click Large Expression Editor and configure the expression.
  • To build a Boolean expression using data type helpers, click the Menu , click Boolean Builder and then configure your expression.