Audio Monitoring action
- Genesys Cloud CX 1 or Genesys Cloud CX 2
Use the Audio Monitoring action to direct Architect to start or stop streaming conversation audio to a third-party service and enable the external service to analyze the audio. This action is available in the Audio category of the task editor’s Toolbox in inbound call, outbound call, and common module flows.
Name | Description |
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Name field | Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence. |
Enable Monitoring |
To set and configure the audio monitoring expression, select one of the following methods:
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