• Genesys Cloud CX 1 license

For information about the types of notes you can capture for organizations and contacts, see About external organizations, contacts, relationships, and notes. To see the notes that an agent enters during an interaction, view the Interaction History. For more information, see View the interaction history for an organization

  1. Click Directory > External Contacts.
  2. Click the Contacts tab.
  3. If necessary, search for the contact.
  4. Click the contact.
  5. Click  Add Note.
  6. Type the note.
  7. Click Save.