Prerequisites
  • Responses > Library > All permission
  • Response Assets > Asset > All permission

You can add an image to an Update Data action in any of three ways:

Note: For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions.

Add an image from a URL

You can add an image with the internet address for the image:

  1. From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
  2. In the Update Data workspace, add a meaningful name to describe the item.
  3. Click the Add update statement button and select Image.
  4. In the Variable Name field, type the label to identify the variable on tasks.
  5. To add the image URL from the Image Builder, follow these steps:
    1. In the Value To Assign field, click the Expression button and select Image Builder .
    2. Click Image URL .
    3. Enter the fully formed URL string to use for the image.
    4. Click Save.
  6. To manually add an expression, follow these steps:
    1. In the Value To Assign field, click the Expression button and select Expression .
    2. Add the expression inline.
  7. (Optional) To add another variable, click the Add update statement button. 

    Add an image from your computer

    You can add an image that resides on your computer or network:

    1. From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
    2. In the Update Data workspace, add a meaningful name to describe the item.
    3. Click the Add update statement button and select Image.
    4. In the Variable Name field, type the label to identify the variable on tasks.
    5. In the Value To Assign field, click Select an image.
    6. Click Upload.
    7. Find the image you want to use, and click Open. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
    8. Optionally, change the name of the image file.
    9. Under the image, click Upload. Architect adds the image to your Response Assets library.
    10. Click Use Image.
    11. (Optional) To add another variable, click the Add update statement button. 

      Add an image from your Response Assets library

      You can add an image from your Genesys Cloud Response Assets:

      1. From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
      2. In the Update Data workspace, add a meaningful name to describe the item.
      3. Click the Add update statement button and select Image.
      4. In the Variable Name field, type the label to identify the variable on tasks.
      5. In the Value To Assign field, click Select an image.
      6. Search for or select the image that you want to use.
      7. Click Use Image.
      8. (Optional) To add another variable, click the Add update statement button.