Add an Image variable
Prerequisites
- Responses > Library > All permission
- Response Assets > Asset > All permission
You can add an image to an Update Data action in any of three ways:
- From a URL
- From your computer or network
- From your assets library
Note: For Canned Responses, Genesys Cloud supports .jpeg, .jpg, .gif, and .png images for email interactions.
Add an image from a URL
You can add an image with the internet address for the image:
- From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
- In the Update Data workspace, add a meaningful name to describe the item.
- Click the Add update statement button and select Image.
- In the Variable Name field, type the label to identify the variable on tasks.
- To add the image URL from the Image Builder, follow these steps:
- In the Value To Assign field, click the Expression button and select Image Builder .
- Click Image URL .
- Enter the fully formed URL string to use for the image.
- Click Save.
- To manually add an expression, follow these steps:
- In the Value To Assign field, click the Expression button and select Expression .
- Add the expression inline.
- (Optional) To add another variable, click the Add update statement button.
Add an image from your computer
You can add an image that resides on your computer or network:
- From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
- In the Update Data workspace, add a meaningful name to describe the item.
- Click the Add update statement button and select Image.
- In the Variable Name field, type the label to identify the variable on tasks.
- In the Value To Assign field, click Select an image.
- Click Upload.
- Find the image you want to use, and click Open. Genesys Cloud opens the Upload New Asset window and shows a preview of the image.
- Optionally, change the name of the image file.
- Under the image, click Upload. Architect adds the image to your Response Assets library.
- Click Use Image.
- (Optional) To add another variable, click the Add update statement button.
Add an image from your Response Assets library
You can add an image from your Genesys Cloud Response Assets:
- From the Toolbox, expand the Data category and drag an Update Data action to the desired location in the task.
- In the Update Data workspace, add a meaningful name to describe the item.
- Click the Add update statement button and select Image.
- In the Variable Name field, type the label to identify the variable on tasks.
- In the Value To Assign field, click Select an image.
- Search for or select the image that you want to use.
- Click Use Image.
- (Optional) To add another variable, click the Add update statement button.