Add a library

  • Responses > All > All permission

Note: You can create up to 200 libraries.

  1. Click Admin.
  2. Under Contact Center, click Canned Responses.
  3. Click Menu > Digital and Telephony > Interaction Assets > Canned Responses. 
  4. Click Libraries.
  5. Click Add Library.
  6. In the Library Name box, type a descriptive name.
    Note: Each library name can contain up to 256 characters.
  7. Click Add Library.