Series: Install and configure the Nuance TTS integration
Activate and configure the Nuance TTS integration
Prerequisites
- Nuance account credentials:
- Host Name
- Tenant ID
- User name
- Password
- Edge and Media Tier version 1.0.0.7920 or later
To access the Nuance text-to-speech (TTS) engine in Genesys Cloud, you must first add and configure the Nuance TTS integration and then add your credentials.
Note: Nuance TTS does not support SSML (Speech Synthesis Markup Language).
Important: If you change the credentials for this integration, you must uninstall and reinstall the integration.
To configure the Nuance TTS integration, perform the following steps:
- Open the Nuance TTS integration:
- If you have not previously installed the integration into your Genesys Cloud organization, install it now.
- If you have installed the integration, open the Genesys Admin menu and under Integrations, click Integrations. Then, search for and open the Nuance TTS integration.
- On the Nuance TTS integration page, click the Configuration tab.
- On the Properties tab, enter the following Nuance account credentials:
- Host Name
- Tenant ID
- Click the Credentials tab.
- Click Configure. The Configure Credentials dialog box opens.
- Copy the Nuance information into the appropriate Genesys Cloud fields.
- Copy the user name into the Genesys Cloud Username field.
- Copy the Password into the Genesys Cloud Password field.
- Click Save.
- To activate the Nuance TTS status, in the Status column click Inactive. The Change Status dialog box opens.
- Click Yes. The Nuance TTS integration status changes to Active.
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