About webhook for events

Genesys Cloud webhook for events integration converts the webhook messages into custom events. These user-defined custom events within Genesys Cloud can trigger specific action or workflows. When the webhook payload is received and transformed into a custom event, Genesys Cloud can evaluate the event data and start workflows based on the event’s characteristics. Unlike traditional webhooks that generated only chat messages, this enhanced integration allows you to trigger any event type that Genesys Cloud supports.

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