About Genesys Digital Bot Connector
Use Genesys Digital Bot Connector to call your own bots in Architect message flows. Add up to five third-party bot integrations with the Genesys Digital Bot Connector integration.
Overview
The Genesys Digital Bot Connector configuration allows your third-party bots to interact conversationally with customers. Before you begin, work with a software engineer to develop a translation layer. This layer allows third-party bots to communicate with Genesys Cloud APIs.
- Genesys Digital Bot Connector overview
- Configure the Genesys Digital Bot Connector integration
- MTLS support for the Genesys Digital Bot Connector integration
- Digital Bot Connector Customer API Specification in the Developer Center
- Channel, bot, and touchpoint capabilities feature comparison
- Bring your own technology services model (per turn/minute rates)
Use your bot in interaction flows
Use the Call Digital Bot Connector action in Architect message flows. This action enables you to integrate the message flow with any bot source for processing before it returns intents and slots to Architect.
Work with rich media in message interactions
Administrators can set up quick replies and cards in bot conversations. Quick replies are responses that customers can select as a reply during a message interaction. Quick replies allow for fast and structured responses, enabling you to offer simple, guided answers to direct messages by choosing from a list of options. Cards are bot responses that contain an image, title, body, and list of buttons. Customers can interact with the cards by clicking a button.
