Release notes for Genesys Cloud SCIM (Identity Management)

This article describes all releases of Genesys Cloud SCIM (Identity Management).

Manage user hire dates with SCIM APIs

Developers can now set and update the hireDate field for user profiles in Genesys Cloud through the SCIM APIs. This enhancement allows organizations to synchronize employee hire dates from external systems, such as Active Directory, directly into Genesys Cloud. By supporting the standard SCIM user object extension, this feature helps improve data consistency across platforms and reduces the need for manual updates: SCIM and Genesys Cloud field mappings.

Asia Pacific (Mumbai) region
Administrators can now use a SCIM endpoint associated with the location of a Genesys Cloud organization in Mumbai: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and Configure Okta for Genesys Cloud SCIM (Identity Management).

Okta identity management system
The Okta app for Genesys Cloud now supports Genesys Cloud SCIM (Identity Management): Configure Okta for Genesys Cloud SCIM (Identity Management).

Field mapping for roles
Updated documentation to include roles in field mappings: SCIM and Genesys Cloud field mappings.

Field mappings for phone numbers with extensions or extensions only in Azure Active Directory
Added information about mapping a phone number SCIM field to a phone number with an extension or an extension only: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management).

Field mappings for employee ID, routing languages, and routing skills
Added mapping between employeeNumber SCIM field and Azure Active Directory field. Updated documentation about the routingSkills.name, routingSkills.proficiency, routingLanguages.name, and routingLanguages.proficiency fields. Added full URNs for SCIM department, division, and manager fields: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and SCIM and Genesys Cloud field mappings.

Americas (Canada), Asia Pacific (Seoul), and EMEA (London) regions
Administrators can now use a SCIM endpoint associated with the location of a Genesys Cloud organization in Canada, Seoul, or London: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management).

Field mappings
Updated documentation with information about which SCIM fields to map to Azure Active Directory fields. Added reference table showing the SCIM fields that Genesys Cloud SCIM (Identity Management) maps to Genesys Cloud fields: Configure Azure Active Directory for Genesys Cloud SCIM (Identity Management) and SCIM and Genesys Cloud field mappings.

Azure Active Directory identity management system
The Azure Active Directory app for Genesys Cloud now provides automated user provisioning for Genesys Cloud: Configure Azure Active Directory for Genesys Cloud SCIM (identity Management).

OneLogin identity management system
The OneLogin app for Genesys Cloud now supports Genesys Cloud SCIM (Identity Management): Configure OneLogin for Genesys Cloud SCIM (Identity Management).

Initial release of Genesys Cloud SCIM
Genesys Cloud SCIM uses SCIM APIs to sync user entities from cloud or on-premises identity management systems to Genesys Cloud: About Genesys Cloud SCIM (Identity Management).