About Genesys Cloud AI

Genesys Cloud AI offerings are native, purpose-built, secure, and integrated to streamline the end-to-end customer experience. Use these tools to evaluate underlying data and create actionable insights, boost productivity, and recognize revenue opportunities. The Genesys Cloud AI data-driven technology helps predict the next best actions, match the right agents to customers, automate evaluations, and deliver valuable insights, and thus transforms the customer experience. You can leverage the Genesys Cloud AI features to address the unique needs of your employees and also adapt to demanding customer expectations.

Genesys Cloud AI subscriptions

Learn about the features Genesys Cloud CX 2 Digital and Genesys Cloud CX 3 Digital licenses offer and see how they compare with the Genesys Cloud CX 2 and Genesys Cloud CX 3 licenses.

Genesys Cloud AI technologies

External contacts is a comprehensive repository of data about your external organizations and contacts. You can see a streamlined view of all contact and organization data.