About co-browse
On January 27, 2025, Genesys will no longer support the legacy co-browse for chat and voice functions in Genesys Cloud. Genesys encourages its customers to migrate to the new co-browse for Messenger, which supports web messaging and voice. For more information, see Deprecation: Legacy co-browse and screen share.
Co-browse allows your agents to see and interact with a customer’s view of your website. Genesys Cloud supports co-browse for Messenger (web messaging, voice) and web chat.
Co-browse for Messenger
With co-browse for Messenger, administrators configure Messenger to enable website visitors to share screens from your website with your agents over web messaging or voice interactions. Learn how to set up and use co-browse for Messenger.
Co-browse for web chat
With co-browse for web chat, administrators use a deployment key with the co-browse API to enable website visitors to share screens from your website with your agents. Learn how to set up and use co-browse for web chat.
- About co-browse for web chat
- Co-browse for web chat overview
- Co-browse for web chat requirements
- Set up co-browse for web chat
- Add a co-browse for web chat deployment
- Work with co-browse for web chat sessions
- Use co-browse with an interaction (for embedded clients)
- Co-browse for web chat sharer experience
- Screen share and co-browse for web chat overview
- Co-browse for web chat vs screen share feature matrix
