Add a domain allowlist to an email domain

Prerequisites
  • For administrators:
    • Email > Settings > All permissions
    • To create domain list and apply it to the domain: Routing > Email > Manage permission
  • For agents:
    • To retrieve the domain list and apply the setting in the UI: Routing > Email > View permission

You can associate a domain allowlist with an email domain to restrict the list of recipients and prevent sending out emails to unintended recipients.

Before you can associate a domain allowlist with an email domain, you first must configure a domain allowlist. For more information, see Configure domain allow lists.

  1. Click Admin.
  2. Under Contact Center, click Email. 
  3. Click Menu > Digital and Telephony > Email.
  4. Click the hyperlink of an email address in the Name column. The Email Addresses Dashboard appears.
  5. From the Select domain allow list box, select a domain allow list.
  6. Click Save.