Install Transcription Connector from Genesys AppFoundry

Feature coming soon

This procedure explains how to install and configure Transcription Connector from Genesys AppFoundry. Installation adds the app to your organization’s Genesys Cloud Admin > Integrations page. Then, configure and activate it.

Add Transcription Connector from Genesys AppFoundry

  1. To navigate to the AppFoundry, perform one of the following steps:
    1. Go to the Genesys AppFoundry home page.
    2. Access Genesys AppFoundry from the Admin menu:
      1. Under Integrations, click Integrations.
      2. Click Integrations.
      3. Click Genesys AppFoundry.
  2. Click Sign In to log in to Genesys Cloud for the org in which to add Transcription Connector.
  3. In the Search box, type Transcription Connector. The card for Genesys Transcription Connector appears.
  4. Click the card. Information about the app appears.
  5. Click Purchase.

Install Transcription Connector from the Admin menu

  1. Log in to Genesys Cloud for the org in which to add Transcription Connector.
  2. Click Admin.
  3. Under Integrations, click Integrations.
  4. Click Integrations.
  5. In the Search box, type Transcription Connector. The card for Transcription Connector appears.
  6. Click the Transcription Connector card. Information about the app appears.
  7. Click Install.

Transcription Connector is now available to configure and activate from Genesys Cloud’s Admin > Integrations page.