Customer interaction analytics

Customer interaction analytics is the process of turning unstructured data found in email, voice, chat and more into structured data that can be searched and analyzed.

Suggested Articles

Speech analytics
View an interaction’s customer journey
Copy a customer’s address from the interaction’s detail page
Customer data utilization

Contact

Support
Select Region
Site Map
Blog

Solution

Customer Service
Partners

Company

Newsroom
Social Responsibility
Leadership
Careers

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Scroll to top