Install the custom IMAP integration

To install the custom IMAP server integration:

  1. Log in to Genesys Cloud org in which you want to add a custom IMAP server.
  2. Click Admin.
  3. Under Integrations, click Integrations.
  4. Click Integrations.
  5. In the Search box, type Custom IMAP Server. 
  6. Click the IMAP Server card. 
  7. Click Install.
  8. Enter a name for the new IMAP server.

The integration is now available to configure and activate from Genesys Cloud’s Admin > Integrations page.

Next: Configure and activate the custom SMTP server integration.