Genesys Cloud
Deprecation: Native X (formerly Twitter) third-party messaging channel
| Announced on | Effective date |
|---|---|
| 2024-03-11 | 2024-04-11 |
On April 11, 2024, Genesys will discontinue support of our native X (formerly Twitter) third-party messaging channel. Genesys will be releasing a new native X integration in the future.
FAQs
Am I affected?
You are only affected if your organization uses X Direct Messaging.
How can I prepare for the feature removal?
If your organization plans to use X direct messaging before our new offering is in place, explore our Radarr by Genesys AppFoundry solution or explore other AppFoundry solutions that offer X integrations.
What if I need help or have questions?
For information on how to contact support, see Genesys Cloud Customer Care.
