Platform announcements
To learn more about upcoming features planned for the next Genesys Cloud release, see Features coming soon.
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Audit data retention period | 2024-05-13 | TBD |
| Genesys Cloud transfer features update | 2024-05-13 | TBD |
| Japanese translation of Export reports inconsistency | 2024-05-13 | TBD |
| Advanced Architect execution data capabilities | 2024-04-01 | TBD |
| Genesys Cloud Voice rate card changes | 2024-02-28 | TBD |
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
|---|---|---|
| Details | Announced on (YYYY-MM-DD) |
Effective date (YYYY-MM-DD) |
| Nuance Recognizer ASR | 2024-02-22 | 2024-04-08 |
| Web messaging content profile support | 2024-02-22 | 2024-04-08 |
| Scheduled hybrid Genesys Cloud customer migrations | 2024-01-31 | 2024-02-28 |
| Enhanced security measures for failed Genesys Cloud logins | 2024-02-07 | 2024-03-11 |
| Migration procedures and media tier updates | 2024-01-24 | 2024-02-28 |
