Announced on Effective date
2023-08-02 2024-03-11

On March 11, 2024, Genesys removed the Outbound Audits view, an independent Audit view for Outbound events. This view is in Admin > Outbound > Search Audits. Audit events will no longer be available under Admin > Outbound > Search Audits.  

FAQs

Am I affected?

If you access Audit events in Admin > Outbound > Search Audits, you can now access Audit Viewer in Admin > Troubleshooting > Audit Viewer.

How can I prepare for this deprecation?

Prior to the removal date, you can use the Audit Viewer in Admin > Troubleshooting > Audit Viewer.

What if I need help or have questions?

Contact My Support.