Architect modernized user interface

Genesys Cloud Architect has a refreshed look and feel. Updates to the layout make the user experience more intuitive, visually improve the Architect interface as a tool to suit all types of user backgrounds, and contain foundational changes that set the stage for future improvements. This initiative does not change Architect functionality for flow designers. Existing navigation to favorite menus and toolbox and panel locations remain the same. For more information, see the Genesys Community post. For a visual tour see the following video.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.