I have installed Genesys Cloud Background Assistant (GCBA), but screen recording is not working. How do I troubleshoot this?

Verify that you have a QM policy in place to start screen recording.
Determine if you have a specific GCBA problem. To do this, verify that screen recording works as expected when you use the Genesys Cloud desktop app with the same user.
Verify that you installed GCBA and that it runs properly. Open https://127.0.0.1:8191/version in your browser to see if you get the version information returned by GCBA.
Review the GCBA log files as indicated in Deploy Genesys Cloud Background Assistant (GCBA) and look for errors.

For more information, see About Genesys Cloud Background Assistant (GCBA) and Genesys Cloud Background Assistant (GCBA) is not working when I use Firefox, how do I troubleshoot this?

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.