Maximum entities allowed for an organization

Genesys Predictive Engagement is pre-configured with a limit on the number of entities that you can create. This prevents the system from being overloaded with excessive requests and reducing the performance and stability. As an administrator, you cannot increase the limit that has been set on the different entities. However, should you have further questions, please reach out to your local Genesys representative. Contact My Support.

The following table lists the maximum number of entities you can create in your organization:

The following table lists the maximum number of entities you can create for a segment:

Outcome-level limits

The following table lists the maximum number of entities you can create for a outcome:

Action map-level limits