Work with the International number plan

To reduce the potential for fraudulent activity, Genesys Cloud no longer sets up the International number plan as a default number plan for outbound routes on new sites. The International number plan is still available and if you need it, you can easily add it. If you have the International number plan set up as an outbound route, but don’t need it, you should remove it.

Add the International number plan

If you don’t have the International number plan set up for your outbound route, but need to make international calls, you can add the International number plan to your outbound route.

  1. Click Admin.
  2. Under Telephony, click Sites.
  3. Locate and click your site in the Site Name list.
  4. Click the Outbound Routes tab.
  5. Click the Classifications list and select the International number plan.
  6. Click Save Outbound Routes.

Remove the International number plan

If you have the International number plan set up for your outbound route, but do not make international calls, Genesys recommends that you remove it from your outbound route.

  1. Click Admin.
  2. Under Telephony, click Sites.
  3. Locate and click your site in the Site Name list.
  4. Click the Outbound Routes tab.
  5. Locate the International number plan in the Classifications list.
  6. Click x to remove it.
  7. Click Save Outbound Routes.