Knowledge workbench V2 supported configuration

The following list includes the supported configuration and limits for knowledge base dimensions.

Supported data format: JSON.
Supported content: Rich text. Images and videos through URLs.
Maximum number of allowable question and answer pairs in the knowledge base: 15,000.
Maximum number of allowable knowledge bases per Genesys Cloud organization: 500.
Maximum number of categories per knowledge base: 1,000.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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