Genesys Cloud
Deprecation: Get Journey Sessions by Customer action
| Announced on | Effective date | Aha! idea |
|---|---|---|
| 2022-01-19 | 2022-02-23 | - |
On February 23, 2022, Genesys will remove the ability to use the Get Journey Sessions by Customer action from the Architect actions list.
FAQs
Am I affected?
The deprecation affects you if you use the Get Journey Sessions by Customer action in your Architect bot flows. You can achieve this functionality by using a custom data action or an alternative data action.
What do I need to do before the removal date?
It is not necessary to do anything prior to this feature removal.
Who should I contact if I need help or have additional questions?
Reach out to your local Genesys representative or contact My Support.
